How we handle customer information.

This policy explains how Premium Laundry Wala, operated by LATECHNE TRADING PRIVATE LIMITED, handles information used to provide laundry and garment-care services.

Information we collect

We collect information needed to identify and serve customers, including mobile number, optional name and email, pickup and delivery address details, service selections, order notes, schedules, order status, payment method and payment status.

When customers use serviceability or address features, we may process PIN code, locality, city, state, selected map/address details, and optional browser location information if the customer grants access.

Authentication and communications

Customer login and registration use mobile OTP verification. OTP delivery is sent by SMS through the configured OTP provider. OTP values are not stored in plaintext by the application.

Normal booking, order and customer-support communications are intended for WhatsApp or other configured support channels, not order-update SMS. If WhatsApp service is unavailable, customers can contact us by email.

Service providers

The application is designed to use service providers only where needed to operate the service, such as MSG91 for authentication SMS, Mappls for optional map/address assistance, Razorpay if online payment is enabled, hosting infrastructure, database services, and customer support or messaging providers.

Security and logs

We may keep technical and security logs to operate the website, protect sessions, diagnose service issues, and prevent abuse. We do not use these logs to publish customer information.

Contact

For privacy questions or support requests, contact support@premiumlaundrywala.com.